Privacy Notice

Voltway London Scooters respects your privacy and processes personal data only when necessary to provide our services. This notice explains how we collect, use, and protect your information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Voltway London Scooters operates from 22 Clarendon Road, Watford WD17 1HZ, England. You can contact us about data matters at [email protected].

2. Data We Collect

We collect only what is necessary for booking and support:

Full name and contact details (phone, email)
Pickup time and route preferences
Payment confirmation details (handled by secure payment providers)
Technical logs and cookies to maintain website function

3. How We Use Your Data

Your information is used to confirm bookings, provide customer assistance, and maintain service quality. We may also use anonymised data for statistics and internal improvements. Marketing messages are sent only if you have given explicit consent.

4. Lawful Basis

Processing is based on contract performance (to deliver your booking), consent (for marketing), and legitimate interests (to maintain platform security).

5. Data Retention

Personal information linked to bookings is kept for up to 24 months for record purposes, unless longer retention is required by law. Marketing consent records are stored until withdrawn.

6. Sharing and Security

We do not sell or rent personal data. Access is restricted to authorised staff. Third-party processors, such as payment gateways, operate under written agreements compliant with UK GDPR. All data is stored on secure UK-based servers.

7. Your Rights

You have the right to:

Request a copy of your data (Subject Access Request)
Correct inaccurate or incomplete information
Request erasure (“right to be forgotten”)
Withdraw consent for marketing

8. Contact

For any privacy questions, email us at [email protected] or write to:

Voltway London Scooters
22 Clarendon Road, Watford WD17 1HZ, England